Important Details (please read me)
Shipping Schedule & Policy
We carefully prepare and pack each month's Starseed Studies ritual with love and intention. Please review the information below regarding subscription cut-off dates, dispatch schedules and delivery estimates.
Monthly Schedule
For U.S. members: sign up by the 25th of the month to receive the upcoming month's letter. Letters are dispatched on the last day of each month (or the previous business day if it falls on a weekend or public holiday).
For International members: sign up by the 20th of the month to receive the upcoming month’s letter. Letters for International subscribers are dispatched on the 25th of each month.
Orders placed after the cut-off date will receive the following month's letter (i.e. signing up on October 29th will make December your first letter)
Delivery Estimates
All Starseed Studies mail club subscriptions are sent via untracked snail mail within the United States.
Estimated delivery time after dispatch for U.S. subscribers is 1 to 5 business days.
Estimated delivery time after dispatch for international subscribers is 7-21+ business days.
Please note that delivery estimates are provided as a guide only and cannot be guaranteed.
Address Changes
Please ensure your shipping address is entered correctly when placing your order.
If you need to update your address, please contact us as soon as possible.
We cannot guarantee address changes once your letter has been prepared or dispatched.
Contact Us
If you have any questions regarding your subscription or delivery, please contact:
Returns, Refunds & Cancellations
Due to the nature of monthly snail mail subscriptions, refunds are not available once a letter has been dispatched, except where required under American Consumer Protection.
Returns are not accepted.
Subscriptions may be paused or cancelled at any time through your account. Cancellation will prevent future billing but will not affect letters that have already been paid for, prepared or dispatched.
Missing or Damanged Mail
If your letter has not arrived within 4 weeks of dispatch, please contact us at support@jencui.com .
If your letter arrives damaged in transit, please provide:
• Your order number
• A photo of the unopened envelope
• A photo of the damaged contents
Where appropriate, we may offer one replacement letter per customer, per calendar month, with an annual limit of three per year.
Replacement requests must be made within 4 weeks of the original dispatch date.
Legal Disclaimer
Starseed Studies is a tarot inspired service provided for personal insight, reflection, inspiration, and entertainment purposes only.
Starseed Studies is not intended to diagnose, treat, cure, or prevent any medical or psychological condition, nor to substitute for professional medical, financial, legal, or mental health advice.
Tarot cards and intuitive messages are subject to interpretation and future outcomes are never guaranteed.
By subscribing, you acknowledge that you are solely responsible for your own decisions, actions, and outcomes following a reading.
Starseed Studies and Jen Cui assumes no liability for any actions taken or decisions made based on information shared during or after the event.
This service is intended for individuals aged 18 years and over only.
By subscribing to Starseed Studies, you confirm that you are over 18 years of age and that you have read, understood and agree to these terms.
