Refund policy

Returns, Refunds & Cancellations

Due to the nature of monthly snail mail subscriptions, refunds are not available once a letter has been dispatched, except where required under American Consumer Protection.

Returns are not accepted.

European Union  If you are a consumer located in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from your purchase, including a Mail Club subscription, within 14 days without giving any reason. This right applies in addition to, and despite anything to the contrary in, the rest of these Terms and our Refund Policy. 

If the product has already dispatched, you are responsible for returning the product in unopen, unused condition and within it's original packaging once it is received. Your refund will be issued 14 days after the product is received.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email  support@jencui.com with a photo and a description of what's wrong and we'll send you a replacement or credit towards your next month. If you're mailer hasn't arrived after dispatch, please contact us as well. 

Canceling Your Subcription

Subscriptions may be paused or cancelled at any time through your account. Cancellations for the upcoming month must be made before the 20th for international members outside of the U.S., or the 25th for domestic members within the U.S. If you cancel after that time, the cancellation will take effect for the month after next.

For example, if you cancel on October 19th, you will not receive November's edition. However, if you canceled October 27th, then you will still receive November's edition, but not December and onwards. Cancellation will prevent future billing but will not affect letters that have already been paid for, prepared or dispatched.

You can contact us at support@jencui.com for further support.