Shipping policy
Shipping Policy
We carefully prepare and pack each month's Starseed Studies ritual with love and intention. Please review the information below about subscription cut-off dates, dispatch schedules, delivery estimates and address changes.
Shipping Costs & Taxes
Shipping is included in the price of every Starseed Studies subscription. Applicable taxes are charged separately at checkout.
International members: depending on your country, your local customs or postal service may charge import duties, VAT or handling fees when your letter arrives. These charges aren't included in your subscription price and are your responsibility. We have no control over these fees and can't refund them. If you're unsure, please check with your local customs office.
Where We Ship
We currently ship to the following countries:
Canada, Denmark, Finland, France, Germany, Hong Kong SAR, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom and United States.
Monthly Schedule
U.S. members
• Sign up by the 25th of the month to receive the upcoming month's letter.
• Letters are dispatched on the last day of each month. If that falls on a weekend or public holiday, they go out the previous business day.
International members
• Sign up by the 20th of the month to receive the upcoming month's letter.
• Letters are dispatched on the 25th of each month.
Orders placed after the cut-off date start with the following month's letter. For example, a U.S. member who signs up on October 29th will receive December as their first letter.
Delivery Estimates
All Starseed Studies letters are sent from the United States by untracked standard mail.
• U.S. members: 2–7 business days after dispatch
• International members: 7–21+ business days after dispatch
Delivery estimates are a guide only and can't be guaranteed. Once a letter is in the mail, delivery is in the hands of USPS and your local postal service, and because letters are untracked, we can't trace their location.
Address Changes
Please make sure your shipping address is correct when you sign up.
To update your address, log in to your account and change your shipping address in your account settings. Your account address is the one we use for every letter, so please update it there rather than only emailing us.
Update before your monthly renewal date. Address changes must be saved before your renewal date to apply to the upcoming letter:
• U.S. members: before the 25th of the month
• International members: before the 20th of the month
Changes made after the renewal date will apply starting with the following month's letter.
Once a letter has been dispatched, we can't change its address, redirect it or recover it.
Incorrect Addresses
You are responsible for making sure the shipping address on your account is complete and accurate. We aren't responsible for letters sent to an incorrect or outdated address, and those letters won't be replaced or refunded.
Undelivered Letters
If your letter hasn't arrived after the estimated delivery window, please email us at support@jencui.com with your name and the month of the missing letter, and we'll look into it.
Contact Us
If you have questions about your subscription or delivery, please contact us at support@jencui.com