Terms of service
OVERVIEW
Welcome to Starseed Studies! The websites jencui.com and shop.jencui.com (together, the "Website") and the Starseed Studies store are owned and operated by Jennifer Cui, doing business as Jen Cui, LLC ("Jen Cui, LLC"). Starseed Studies is a brand of Jen Cui, LLC. The terms "we," "us," and "our" refer to Starseed Studies and Jen Cui, LLC. The terms "you" and "your" refer to any person who visits, interacts with, or uses the Services.
Starseed Studies operates this store and Website, including all related information, content, features, tools, products, and services (the "Services"). The store is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with the policies referenced herein, including our Privacy Policy [LINK], Refund Policy [LINK], and Shipping Policy [LINK] (together, these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully. They include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, and binding arbitration.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.
SECTION 1 – ELIGIBILITY AND ACCOUNTS
1.1 You must be at least 18 years old to use the Services or to purchase any product or service from us. By using the Services, you represent that you are at least 18 and have the legal capacity to enter into these Terms. Use of the Services by anyone under 18 is prohibited.
1.2 To use the Services, including browsing our stores or purchasing products, you may be asked to provide information such as your name, email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, that it belongs to you, and that you have all rights necessary to provide it. You agree to update it promptly when it changes.
1.3 You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
1.4 This site and its materials are not associated, affiliated, endorsed, or sponsored by Facebook, Instagram, Pinterest, or any other website or platform, unless expressly stated.
SECTION 2 – OUR PRODUCTS
2.1 We have made every effort to represent our products and services accurately. However, colors and appearance may differ from how they appear on your screen because of your device and its settings.
2.2 Because our products are creative, handmade, or curated, contents, designs, and materials may vary from month to month and from the images shown. We do not warrant that the appearance or quality of any product or service will meet your expectations or match what is depicted or rendered in our stores.
2.3 Descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit the quantities of any product we offer to any person, geographic region, or jurisdiction.
2.4 Some products may include digital content, such as audio, accessed through a link or code. Digital content is licensed to you (not sold) for your personal, non-commercial use only, as described in Section 10. If you are a consumer in the EU, EEA, or UK, see Section 7.3(e) for how the right of withdrawal applies to digital content.
SECTION 3 – ORDERS
3.1 When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before your order is accepted.
3.2 Please review your order carefully before submitting. We may be unable to accommodate cancellation requests after an order is accepted, except as described in Section 6 (Subscriptions) and our Refund Policy.
3.3 If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number you provided when you placed the order.
3.4 Your purchases are subject to return, exchange, or refund solely in accordance with our Refund Policy [LINK] and any rights you have under applicable law.
3.5 You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 – PRICES, BILLING, AND TAXES
4.1 Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be shown in your order confirmation email. Subscription price changes are governed by Section 6.5.
4.2 Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges. International customers are responsible for any duties, import taxes, VAT, and customs fees charged by their country.
4.3 We may offer promotions that are governed by terms separate from these Terms. If a promotion's terms conflict with these Terms, the promotion's terms govern for that promotion.
4.4 You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are authorized to use the payment method, (iii) charges you incur will be honored by your card issuer or payment provider, and (iv) you will pay all charges at the posted prices, including shipping, handling, and applicable taxes.
4.5 You remain financially responsible for all purchases made by you or by anyone acting on your behalf. If payment fails to process, we may withhold the product or service until payment is properly made.
SECTION 5 – SHIPPING AND DELIVERY
5.1 Our Shipping Policy [LINK] describes our dispatch schedule, delivery estimates, and the countries we ship to, and is part of these Terms.
5.2 Delivery times are estimates only and are not guaranteed. Subscriptions are currently sent by untracked mail. We are not responsible for delays caused by carriers, customs processing, or events outside our control.
5.3 You are responsible for entering a complete and correct shipping address. If you need to change your address, contact us as soon as possible. We cannot guarantee address changes once an item has been prepared or dispatched.
5.4 Title and risk of loss pass to you when we hand the package to the carrier, except that if you are a consumer in the EU, EEA, or UK, risk of loss passes to you only when you, or a person you name other than the carrier, take physical possession of the item. This does not limit any rights you have under our Refund Policy (including its provisions on missing or damaged mail) or under applicable law.
SECTION 6 – SUBSCRIPTIONS (STARSEED STUDIES MAIL CLUB)
6.1 What the subscription is. The Starseed Studies Mail Club is a recurring subscription for physical mail delivered monthly to the address you provide. Contents vary by edition and may include items such as a letter, a tarot-based reading, an oracle card, a journaling prompt, audio, a recommended resource, and a sticker. We may change the contents of future editions.
6.2 Automatic renewal. Your subscription renews automatically each month. By selecting a subscription option and completing checkout, you authorize us, through Shopify and its payment processors, to charge your payment method at the price and frequency shown at checkout (currently monthly) until you cancel. If your payment details change, you authorize us to charge any updated payment method on file.
6.3 When you are billed. [INSERT: e.g., "You are charged at sign-up and on the same calendar day each month thereafter."]
6.4 Sign-up cutoffs and dispatch. Currently, U.S. members must sign up by the 25th of the month to receive the next month's edition, and editions are dispatched on the last business day of the month. International members must sign up by the 20th, and editions are dispatched on the 25th. Sign-ups after the cutoff begin with the following month's edition. These dates are described in more detail in our Shipping Policy and may change with notice.
6.5 Price changes. We may change subscription prices. We will give you at least [30] days' notice by email before a price change takes effect for your subscription. If you do not cancel before the change takes effect, your continued subscription means you accept the new price.
6.6 Pause, skip, and cancel. You may pause or cancel your subscription at any time through your account or by emailing support@jencui.com. Cancellations must be made before the applicable monthly cutoff (the 25th for U.S. members, the 20th for international members) to take effect for the upcoming edition; otherwise the cancellation takes effect for the following month. Cancelling stops future billing but does not affect editions that have already been paid for, prepared, or dispatched. See our Refund Policy for details and examples.
6.7 Failed payments. If a payment fails, we may retry the charge, suspend the subscription, or cancel it. You remain responsible for amounts owed.
6.8 Changes to subscription terms. We will notify you of material changes to subscription terms as required by applicable law.
SECTION 7 – RETURNS, REFUNDS, AND CANCELLATIONS
7.1 Our Refund Policy [LINK] governs returns, refunds, replacements, and cancellations and is part of these Terms. In general, because of the nature of monthly mail subscriptions, returns are not accepted and refunds are not available once an edition has been dispatched, except as stated in the Refund Policy, as provided in Section 7.3 for customers in the EU, EEA, and UK, or as required by applicable law.
7.2 Mandatory consumer rights. Nothing in these Terms limits any consumer right that cannot be waived or limited under the law where you live.
7.3 Right of withdrawal (14-day cooling-off period) for customers in the EU, EEA, and UK. If you are a consumer located in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from your purchase, including a Mail Club subscription, within 14 days without giving any reason. This right applies in addition to, and despite anything to the contrary in, the rest of these Terms and our Refund Policy.
(a) Withdrawal period. For a one-time purchase, the 14 days run from the day you (or a person you name, other than the carrier) receive the item. For a subscription involving regular delivery of items, the 14 days run from the day you receive the first edition.
(b) How to withdraw. To withdraw, tell us by a clear statement, for example by emailing support@jencui.com with your name, the email address used for your order, and your order number. You may use the model withdrawal form below, but you do not have to. To meet the deadline, send your notice before the 14-day period ends.
(c) What happens when you withdraw. We will cancel your subscription (so no further editions are sent and no further charges are made) and refund all payments we received for the order, including standard shipping costs, without undue delay and no later than 14 days after we receive your notice. We will refund you using the same payment method you used for the purchase, at no cost to you. If you chose a delivery method other than our standard delivery, we are not required to refund the extra cost.
(d) Returning items. [CHOOSE ONE: (i) "You do not need to return the mailer. You may keep it." OR (ii) "Please send any items you have received back to us within 14 days of telling us you are withdrawing. You bear the direct cost of returning them. We may withhold your refund until we have received the items or you provide proof that you have sent them back, whichever is earlier."]
(e) Digital content. If an edition includes digital content that is not supplied on a physical medium (such as an audio recording), you will be asked at checkout to expressly consent to immediate access and to acknowledge that you will lose your right of withdrawal for that digital content once access begins. If you give that consent, the right of withdrawal does not apply to that digital content. It continues to apply to the physical items. [ATTORNEY TO CONFIRM how to treat bundled physical and digital items.]
(f) After the 14 days. After the withdrawal period, you may cancel your subscription at any time as described in Section 6.6.
(g) Your other rights. Withdrawing does not affect your legal rights regarding goods that are faulty, damaged, missing, or not as described, including the legal guarantee of conformity that applies in your country.
Model withdrawal form (complete and send only if you wish to withdraw): "To Starseed Studies, support@jencui.com: I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following goods/service: [subscription or item]. Ordered on / received on: [date]. Name: [name]. Address: [address]. Date: [date]."
SECTION 8 – RELATIONSHIP WITH SHOPIFY
Starseed Studies is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Starseed Studies. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Starseed Studies, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Starseed Studies.
SECTION 9 – PRIVACY
9.1 All personal information we collect through the Services is subject to our Privacy Policy [LINK]. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.
9.2 Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify, payment processors, shipping carriers, and other service providers, which may be located in countries other than where you live. Our Privacy Policy explains how we, Shopify, and our partners use your personal information.
9.3 Information you provide is provided voluntarily. We use reasonable measures to protect it, but no system is completely secure, and we do not guarantee that unauthorized access will never occur. We may disclose information if required by law or legal process, to protect our rights, property, or safety or those of others, or as otherwise described in our Privacy Policy. We do not sell your personal information for money.
SECTION 10 – INTELLECTUAL PROPERTY AND LIMITED LICENSE
10.1 Ownership. The Services and all content on them, including text, letters, readings, oracle card designs, artwork, photographs, graphics, audio, video, product and program names, our logo, website design, layout, and the selection and arrangement of the foregoing ("Content"), are owned by Jen Cui, LLC, its affiliates, or licensors and are protected by U.S. and foreign copyright, trademark, and other intellectual property laws. All rights not expressly granted are reserved.
10.2 Trademarks. Starseed Studies, The Soul Whisperer®, and our other names, logos, taglines, and product and service names are trademarks of Jen Cui, LLC or its licensors. You may not use them without our prior written permission. Shopify's names and logos are trademarks of Shopify. Other names and logos on the Services belong to their respective owners.
10.3 Your license. You may view the Services and use Content you have purchased or received from us for your personal, non-commercial use only. This is a limited, revocable, non-exclusive, non-transferable license.
10.4 What you may not do. Without our prior written consent, you may not copy, reproduce, republish, upload, post, transmit, translate, adapt, sell, resell, trade, distribute, or create derivative works from the Content, including by email or any electronic means, or use it in any commercial manner or to earn money. You may not present yourself as the creator of the Content. You may not share purchased materials with people who have not purchased them, except as these Terms allow.
10.5 Enforcement. Unauthorized use may violate federal and state law and may give rise to civil or criminal liability. We reserve the right to pursue all remedies available to us.
10.6 Permission requests. To request permission to use any Content, email support@jencui.com before using it.
10.7 Free content and opt-ins. From time to time we may offer free downloads, printables, audio, or video in exchange for your name and email address. This material is for your personal, non-commercial use only and may not be copied, edited, or distributed other than in its original form. If you share it, you must credit Jen Cui, may not claim it as your own, and may not use it for financial or other gain.
SECTION 11 – FEEDBACK AND USER CONTENT
11.1 If you submit, upload, post, email, or otherwise transmit any comments, reviews, ideas, photographs, images, videos, audio, or other content to us or through the Services ("Feedback"), you represent that you own it or have all necessary rights to it, that you are at least 18, and that it complies with these Terms.
11.2 You grant us and anyone we authorize a perpetual, worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use your Feedback in any medium for any purpose, including commercial use, without further permission or compensation to you. We may identify you as the author by name, username, or similar identifier. You may ask us to delete Feedback at any time; deletion will not affect uses already made.
11.3 We are under no obligation to keep Feedback confidential, pay for it, or respond to it. We may, but have no obligation to, monitor, edit, or remove Feedback we determine in our discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or in violation of these Terms.
11.4 Your Feedback must not violate any third party's rights, contain malware, be abusive or unlawful, or mislead anyone about its origin. You are solely responsible for your Feedback, and we assume no liability for Feedback posted by you or anyone else.
11.5 Nothing in these Terms is intended to prevent you from posting honest reviews or sharing your genuine opinions about our products and services.
SECTION 12 – PROHIBITED USES
12.1 You may use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, state, or local law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate, or threaten any person; (e) to transmit false or misleading information; (f) to send or upload any material that does not comply with these Terms; (g) to send advertising or promotional material, including spam, junk mail, or chain letters; (h) to impersonate any person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services or may harm Starseed Studies, Shopify, or users, or expose them to liability.
12.2 You also agree not to: (a) upload or transmit viruses or other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext; (e) use any robot, spider, scraper, data-gathering or extraction tool, automated device or process, or AI tool (such as agentic AI), or any automated or manual means, to access the Services, except as permitted by Section 13; or (f) interfere with, bypass, or circumvent security or authorization features, robot exclusion headers, or other measures we use to restrict access.
12.3 We may suspend, disable, or terminate your account or access at any time if we determine you have violated these Terms.
SECTION 13 – AGENTS
13.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of or using a person's device without direct supervision.
13.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with Section 13.4. No Agent may access, use, or interact with the Services if we have asked that it refrain from doing so.
13.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.
13.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose its name by including "Agent/[agent name]" in the request's user agent string; (ii) not conceal or obfuscate that any access, use, or interaction is from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt seeking to determine whether interactions come from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
SECTION 14 – THIRD-PARTY TOOLS AND LINKS
14.1 We may provide access to tools offered by third parties as part of the Services, which we do not monitor or control. These tools are provided "as is" and "as available" without warranties of any kind and without endorsement. We have no liability arising from your use of optional third-party tools, and you use them at your own risk and should review the terms on which they are provided. New features we add to the Services are also subject to these Terms.
14.2 The Services may contain links to websites operated by third parties, including payment processors. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any harm or damages related to your access to, or purchase or use of anything on, third-party websites. Review their policies before engaging in any transaction. Complaints about third-party products and services should be directed to the third party. Using a third-party payment processor subjects you to that company's terms and privacy policy in addition to ours.
SECTION 15 – NATURE OF THE SERVICES; NO PROFESSIONAL ADVICE; SAFETY
15.1 Entertainment and personal insight. Starseed Studies is a tarot-inspired and spiritual-practice service provided for personal insight, reflection, inspiration, and entertainment only. Tarot cards, oracle cards, energy readings, and intuitive messages are subject to interpretation. Future outcomes are never guaranteed.
15.2 No professional advice. Jennifer Cui and Jen Cui, LLC are not providing, and do not hold themselves out as providing, medical, psychological, legal, financial, accounting, or other licensed professional services. Nothing on the Website, in our products or services, or in any email or other communication from us is intended to diagnose, treat, cure, or prevent any medical or psychological condition, or to replace consultation with a qualified professional such as a doctor, nurse, therapist, lawyer, accountant, or financial advisor. If you are experiencing a medical or mental health emergency, contact your local emergency services or a qualified professional immediately.
15.3 No guarantees. We do not guarantee any specific result, change, gain, or outcome, whether financial, legal, medical, emotional, spiritual, relational, or professional, from using the Services or any product.
15.4 Safety. Hypnosis or meditation audio is intended for relaxation and personal reflection. Do not listen while driving, operating machinery, or doing any activity that requires your full alertness, and do not use it if you have a condition for which a professional has advised against it. If any activity, ritual, recipe, or practice we share involves candles, incense, herbs, oils, or other materials, use your own judgment, follow appropriate fire and safety precautions, consider allergies and sensitivities, and keep these materials and small items such as stickers away from children and pets. Do not ingest anything unless you have confirmed it is safe for you.
15.5 Your responsibility. You participate voluntarily and are solely responsible for your own decisions, actions, and outcomes following any reading or content. The Services are general information and are not suitable for every person or situation.
SECTION 16 – ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any such errors, to change or update information, and to cancel orders if information is inaccurate, at any time and without prior notice, including after you have submitted an order. If we cancel a paid order for this reason, we will refund you for the cancelled order.
SECTION 17 – DISCLAIMER OF WARRANTIES
17.1 Information presented on or through the Services is provided for general informational purposes. We do not warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk.
17.2 EXCEPT AS EXPRESSLY STATED BY US, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THE WEBSITE WILL ALWAYS BE AVAILABLE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
17.3 We may suspend or restrict access to the Website from time to time for repairs, maintenance, or updates, and we are not liable for unavailability, slowness, or incomplete access caused by system maintenance, internet traffic, network failures, or similar causes, to the extent permitted by law.
SECTION 18 – LIMITATION OF LIABILITY
18.1 TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL STARSEED STUDIES, JEN CUI, LLC, OR OUR PARTNERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR LOSS OF GOODWILL, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18.2 We are not responsible for the actions or defaults of third parties, including carriers, payment processors, and other service providers, or for any computer failure, virus, technical glitch, or delay related to your use of the Website.
18.3 TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR ANY PRODUCT WILL NOT EXCEED [THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE].
18.4 Exceptions. Nothing in these Terms limits or excludes liability for fraud, for death or personal injury caused by our negligence, or for any liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
SECTION 19 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Starseed Studies, Jen Cui, LLC, Shopify, and our and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party arising from (1) your breach of these Terms or the documents they incorporate, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services, including any content you submit.
We will notify you of any indemnifiable claim, but a failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of the claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will reasonably cooperate in the defense.
SECTION 20 – DISPUTE RESOLUTION
20.1 Informal resolution first. If you have a dispute with us, please first email support@jencui.com with a description of the problem and what you are asking for. We will try in good faith to resolve it within 30 days. You and we agree to try informal resolution before starting arbitration or any court action.
20.2 Binding individual arbitration. If a dispute is not resolved informally, you and Jen Cui, LLC agree that it will be resolved exclusively by binding arbitration before a single arbitrator under the American Arbitration Association's Consumer Arbitration Rules, except as stated below. The arbitrator may award any individual relief that a court could award under applicable law. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction. Arbitration will take place in Los Angeles, California, or, at your option, by video conference or in your county of residence. Filing and administrative fees will be allocated as provided in the AAA Consumer Arbitration Rules.
20.3 Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive relief in court to stop infringement or misuse of intellectual property.
20.4 No class actions. To the fullest extent permitted by law, disputes will be resolved only on an individual basis. You and we waive any right to bring or participate in a class, collective, or representative action or class arbitration.
20.5 Opt-out. You may opt out of this arbitration agreement by emailing support@jencui.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and your name and the email address used for your order.
20.6 Consumers outside the United States. If you live in the EU, UK, or another jurisdiction whose mandatory consumer laws give you the right to bring claims in your local courts or to rely on local law, nothing in this Section removes those rights.
20.7 Severability. If any part of this Section is found unenforceable, the rest will remain in effect, except that if the class action waiver is found unenforceable as to a claim, that claim will proceed in court rather than arbitration.
SECTION 21 – GOVERNING LAW
These Terms and any separate agreements under which we provide you Services are governed by the laws of the State of California, without regard to its conflict-of-law principles, and, where applicable, the Federal Arbitration Act. Subject to Section 20, you and Jen Cui, LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California for any dispute that is not subject to arbitration. This does not limit any mandatory consumer rights described in Section 7.2 and Section 20.6.
SECTION 22 – TERMINATION
22.1 You may stop using the Services or cancel a subscription at any time as described in Section 6.
22.2 We may suspend or terminate your access to the Services, or end this agreement, at any time if you violate these Terms, if we are required to by law, or if we stop offering a product or the Services. For any prepaid subscription period for which we have not delivered an edition, we will provide a prorated refund or deliver the edition, unless termination is due to your violation of these Terms. You remain liable for all amounts due through the termination date.
22.3 The following sections survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and any other provisions that by their nature should survive.
SECTION 23 – CHANGES TO THESE TERMS
You can review the current Terms at any time on this page. We may update, change, or replace any part of these Terms by posting changes to our Website. We will notify you of material changes in accordance with applicable law, including by email for active subscribers, and changes will take effect on the date stated in the notice. It is your responsibility to check this page periodically. Your continued use of the Services after changes take effect constitutes acceptance of them. If you do not agree to a change, you may cancel your subscription before it takes effect.
SECTION 24 – GENERAL
24.1 Severability. If any provision of these Terms is found unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted by law, and the remainder will remain in effect.
24.2 Waiver. Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.
24.3 Entire agreement. These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any policies or operating rules posted on our site, are the entire agreement between you and us and supersede any prior or contemporaneous agreements, communications, and proposals, including prior versions of these Terms. If a product page or policy conflicts with these Terms regarding a specific product, the product page or policy controls for that product, except where it would reduce a right you have under applicable law.
24.4 Assignment. You may not delegate, transfer, or assign these Terms or any of your rights or obligations without our prior written consent; any attempt to do so is void. We may transfer, assign, or delegate these Terms and our rights and obligations without notice to you.
24.5 Interpretation. Headings are for convenience only. Ambiguities will not be construed against the drafting party.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms should be sent to support@jencui.com.
Starseed Studies, a brand of Jen Cui, LLC support@jencui.com 2052 S. Bundy Dr. #1118, Los Angeles, CA 90025
Please also review our Privacy Policy, Refund Policy, and Shipping Policy.